Shipping policy

📦 SHIPPING & DELIVERY – EBMINI® Kids


⏱ How Long Does Delivery Take?

Our delivery process happens in two stages:

1. Order Processing (1–2 Business Days)

Once your order is placed, we:

  • Confirm your order

  • Perform quality control

  • Carefully pack your shoes

Within 12–36 hours your order is prepared and handed over to our logistics centre.
You will then receive a shipping confirmation email with tracking details.


2. Delivery Time

🇦🇺 Australia-wide delivery:

7–10 business days after dispatch

Please note:
During peak seasons such as Christmas, Black Friday or promotional events, delivery times may be slightly longer.

We work with trusted international air freight partners and local last-mile carriers to ensure safe and reliable delivery.


🚚 Shipping Costs & Protection

✔ Free shipping on all orders
✔ Fully tracked delivery
✔ Every parcel is insured

There are no hidden fees.


📅 Order Tracking

As soon as your parcel leaves our logistics facility, you will receive a shipping confirmation email including your tracking number.

You can monitor your delivery anytime using the tracking link provided.


❓ My Tracking Number Isn’t Updating

Tracking updates may take up to 3–5 business days to appear in the system.

If you cannot see any tracking activity after this period, please contact us:

📧 info.ebmini@gmail.com

We’re happy to assist.


⛔ Order Cancellations

Orders may be cancelled within 6 hours of purchase.

After this time, your order may already be in processing or dispatched and cannot be cancelled.


🔍 Where Is My Parcel?

You can check your delivery status anytime via the tracking link sent to your email.

In rare cases, items may arrive separately due to high demand or stock availability.